SHIPPING & RETURNS
Shipping made simple.
We currently ship Whimsa orders within the United States.
Shipping
Free shipping
Standard shipping is currently free on all U.S. orders.
Processing & delivery
Orders are prepared by our fulfillment partners before shipment. Processing and delivery times may vary depending on the item and destination.
As a general guide, please allow approximately 7–15 business days for delivery. Any delivery estimate is indicative rather than guaranteed, particularly during holidays or periods of high carrier volume.
Tracking
When tracking information is available, it will be sent once your order has shipped. If your order contains several items, they may occasionally arrive in separate packages.
Returns
We want you to feel comfortable ordering from Whimsa.
You may request a return within 14 days of delivery. Items must be unused, in their original condition and, where applicable, in their original packaging.
Please contact us before sending anything back so we can provide the appropriate return instructions.
Unless an item is faulty, damaged or incorrect, return shipping costs are the customer’s responsibility.
Damaged or incorrect items
If your order arrives damaged, defective or you receive the wrong item, please contact us as soon as possible and preferably within 7 days of delivery.
Please include:
your order number
a short description of the issue
clear photographs of the item and packaging
We’ll review the situation and arrange an appropriate solution.
Refunds
Once an approved return has been received and inspected, the refund will be issued to the original payment method.
Depending on your bank or payment provider, it may take several business days for the refund to appear on your account.
Original shipping charges, when applicable, are not refundable unless the item was faulty, damaged or incorrect.
Questions about an order?
If you need help with shipping, a return or an existing order, please use our Contact page and include your order number.